Support Services for RedPrairie® Products

Open Sky’s Support services for RedPrairie® Software are driven by responsive and experienced analysts who are there to help you get the most from your support dollars. We strive to resolve issues quickly (with one of the fastest response times in the industry) and ultimately have your system experience less down time by fixing the root cause of issues, not just the immediate challenges at hand.

With Open Sky’s team, you’ll experience responsive and effective Software Support:

• Visibility – Our issue tracking system gives clients visibility to see what we are doing and how we’ve resolved an incident.
• Experience – Our support analysts have worked on many systems and chances are good that we’ve seen the issue before.
• Rapid resolution – Our typical resolution times are less than two hours.*
• Knowledge – Finding the problem doesn’t help much if you can’t fix it.  We can help you resolve issues quickly and keep your operations running with less interruption.
• Reduced downtime – System Down?  We help clients get back up and running faster than other support vendors – this has a direct impact on your bottom line.

* Service Level Agreements are defined on a per-contract basis for each client and are dependent on a number of factors - our acknowledgement of an issue once an incident is reported is within minutes for every Open Sky client.

The Open Sky Group, LLC is an independent company providing consulting services for RedPrairie® Supply Chain Software Solutions and is not affiliated with or endorsed by RedPrairie Corporation.  RedPrairie® is a registered trademark of RedPrairie Corporation.